Privacy Policy
At Neuron - AI-Powered Customer Support, your privacy matters. This policy explains how we collect, use, store, and protect your information when you use our WhatsApp Business API platform.
Table of Contents
- →1. Information We Collect
- →2. How We Use Your Information
- →3. WhatsApp & Message Data
- →4. Data Sharing
- →5. Data Security
- →6. Data Retention
- →7. Your Rights
- →8. Cookies & Tracking
- →9. International Transfers
- →10. Changes to This Policy
- →11. Contact Us
1. Information We Collect
We collect information you provide directly when you create an account, use our services, or contact support. This includes your name, email address, phone number, business name, and payment information. We also collect usage data automatically, such as log files, IP addresses, browser type, and pages visited.
2. How We Use Your Information
We use collected information to provide, maintain, and improve our platform; process transactions and send related notices; respond to comments and support requests; send product updates and marketing communications (you may opt out at any time); monitor and analyze trends and usage; and detect, investigate, and prevent fraudulent or illegal activities.
3. WhatsApp & Message Data
Messages sent through our platform are processed solely to deliver your communications and maintain service quality. We do not use message content for advertising, profiling, or any commercial purpose beyond delivery. Our use of the WhatsApp Business API is governed by Meta's terms of service and data processing agreements.
4. Data Sharing
We do not sell your personal information. We may share data with trusted service providers who assist in operating our platform (e.g., cloud hosting, payment processors) under strict confidentiality agreements. We may also disclose information when required by law or to protect the rights and safety of our users.
5. Data Security
We implement industry-standard safeguards including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and regular third-party security audits. While we strive to protect your data, no system is completely secure. We will notify you promptly of any breach that affects your personal information.
6. Data Retention
We retain account information for as long as your account is active or as needed to provide services. Message logs are retained for 90 days by default and can be configured in your account settings. Upon account deletion, personal data is removed within 30 days, except where retention is required by law.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data; request a portable copy of your data; withdraw consent for certain processing; and lodge a complaint with your local data protection authority. To exercise these rights, contact us at privacy@waapp.com.
8. Cookies & Tracking
We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings; however, disabling essential cookies may affect platform functionality.
9. International Transfers
Your data may be processed in countries outside your own. When transferring data internationally, we rely on standard contractual clauses approved by relevant data protection authorities to ensure your information remains protected.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our platform at least 14 days before the changes take effect. Your continued use of Neuron - AI-Powered Customer Support after the effective date constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at privacy@waapp.com. We aim to respond within 5 business days.